Terms and conditions

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Oven Refresh – Terms and Conditions

These Terms and Conditions apply to all services provided by Oven Refresh (“we”, “us”, “our”) to you, the customer (“you”, “your”). By booking a service with us, you confirm your agreement to these terms. Please read them carefully before your scheduled appointment.

• Bookings are confirmed once you receive confirmation via email, phone, text, social media, or website.
   
• Appointment times are approximate and may vary — we may arrive earlier or later due to the day's schedule.
   
• Delays may occur due to traffic, weather, or extended jobs. We will notify you where possible.
   
• We may cancel or reschedule due to illness, vehicle breakdown, or other unforeseen issues.
   

• Safe, secure on-site parking immediately outside the property is required for safety, security, and our insurance.
   
• We require hot running water and an electrical power supply.
   
• The kitchen must be tidy and appliances accessible.
   
• Remove all non-genuine trays, dishes, or accessories from ovens/hobs before arrival.
   
• Built-in or blocked appliances still incur the full call-out fee.
   

• More than 48 hours’ notice: No charge
   
• 24–48 hours: 50% of service cost
   
• Less than 24 hours or missed appointment: 100% of service cost
   
• Plus: A mileage charge of 50p per mile from previous and to next job may apply if missed.
   

• We use eco-friendly, non-caustic cleaning solutions.
   
• Results depend on appliance condition and maintenance history.
   
• Heavily soiled or older ovens may not return to “like new.”
   
• If the job takes significantly longer due to condition, a flat 50% surcharge applies.
   
• We do not dismantle sealed parts or guarantee removal of deep carbon deposits.
   

• We are fully insured for accidental damage caused during cleaning.
   
• We are not liable for:
   
  • Pre-existing wear, damage, or corrosion
     
  • Fragile components (seals, bulbs, knobs)
     
  • Safety of gas/electrical systems
     
• If we feel an appliance is unsafe, we may refuse service and recommend a qualified engineer.
   

• Payment is due immediately after service completion.
   
• We accept cash, debit/credit card, PayPal (including Pay in 3), and BACS/bank transfer.
   
• Late payments incur £10 fee + 8% monthly interest.
   
• Non-payment may result in refusal of future bookings.
   

• Contact us within 24 hours of your clean if you're unhappy.
   
• We offer one free return visit within 5 working days if the issue relates to our service.
   
• Reuse or unrelated issues may void return visit.
   

• One offer per booking.
   
• Gift vouchers are non-refundable.
   
• Offers may exclude out-of-area jobs or surcharged appointments.
   

• Travel outside our normal service area may incur a pre-agreed call-out fee.
   

• A minimum charge equal to a single oven clean applies to all bookings.
   

• If we are unable to access the property or begin work, full payment is still due.
   

• We store your information securely for service communication only.
   
• We do not share or sell your data.
   

• We may take before/after photos for records or marketing.
   
• No identifying details are shared. Let us know in advance if you do not consent.
   
• For giveaways: tag us @ovenrefresh and use #ovenrefresh for a chance to win 10% off.
   

• Children must be kept away from the work area at all times.
   
• Please secure pets away from the oven area during the clean.
   

• We do not remove waste or appliance parts from your property.
   

• We appreciate feedback!
   
• Please allow us the opportunity to resolve any issues before leaving negative public reviews.
   
• We reserve the right to take action against false or defamatory claims.
   

• Our service does not affect or extend manufacturer warranties.
   
• You should confirm with your appliance manufacturer before booking.
   

• If you ask us to replace bulbs, trays, seals, etc., it is done at your own risk.
   
• We are not responsible for failures or issues caused by worn or customer-supplied parts.
   

• All quotes are valid for 30 days.
   
• Prices may vary for unusually large or commercial appliances.
   

• Please note the oven cleaning process can include temporary noise due to disassembly, cleaning tools, or ventilation.
   
• If you work from home or require a quiet space (e.g., for meetings or calls), please plan accordingly during your appointment.
   

Email: andy@ovenrefresh.com
Website: www.ovenrefresh.com